CHEZA CASH TERMS AND CONDITIONS

GENERAL TERMS CONDITIONS.

  • 1. GENERAL.
  • 2. REGISTRATION.
  • 3. DEPOSITS AND WITHDRAWALS.
  • 4. BETTING RULES.
  • 5. ARBITRATION, WAIVER AND SEVERABILITY.
  • 6. PROMOTIONS AND BONUSES.
  • 7. PRIVACY.
  • 8. LEGAL USE OF THE WEBSITE AND ITS COMPONENTS. 34
  • 9. THIRD PARTY CONTENT.
  • 10. INTELLECTUAL PROPERTY RIGHTS.
  • 11. FINANCIAL INSTITUTION.
  • 12. OTHERS.
    • 12.1 ACCEPTED CURRENCY.
    • 12.2 LINKING TO OUR WEBSITE AND FROM OUR WEBSITE.
    • 12.3. TAX.
    • 12.4 SUSPENSION AND CLOSURE.
    • 12.5 TERMINATION.
    • 12.6. INDEMNITY.
    • 12.7. LIMITATION OF LIABILITY.
    • 12.8. NO AGENCY.
    • 12.9. CUSTOMER SERVICE, COMPLAINTS AND SUGGESTIONS.
    • 12.10. LANGUAGE.
    • 12.11. GOVERNING LAW AND PLACE OF JURISDICTION.
    • 12.12. ENTIRE AGREEMENT.
    • 12.13. PALPABLE ERRORS.
    • 12.14. AVAILABILITY OF OFFERS.
    • 12.15. IRREGULAR PLAY.
    • 12.16. FINAL DECISION.
    • 12.17. ERRORS.
    • 12.18. ADDITIONAL TERMS.
    • 12.19. EXPLANATION OF TERMS AND CONDITIONS.

GENERAL TERMS CONDITIONS

1. GENERAL


1.1. This sets out the Terms and Conditions hereinafter referred to as the “T&C” which reference shall where the context so admits include any amendments, additions and or variation which shall govern your access to and use of all betting games offered by Cheza cash through their website www.chezacash.com or such other media whether accessed through the online webpage or through mobile phones, smartphones, tablets, social media or print media (hereinafter referred to as the “Site”). Please read these Terms and Conditions carefully before you start to use any section of the Site.


1.2. Cheza cash is a product of Infiniti Capital Limited P.O. Box 56196-00200 Nairobi, a company duly incorporated in Kenya with company registration number C.148314 and having its registered offices at Mukoma Road, Westlands Nairobi (hereinafter referred to as “the Company” which expression shall where the context so admits include its successors and assigns).


1.3. Cheza cash is authorized, regulated and licensed by the Betting Control and Licensing Board of Kenya under the Betting, Lotteries and Gaming Act, Cap 131, Laws of Kenya to operate Bookmaking services under License number: 801.


1.4. Any reference to “User”, “Player” “Customer”, "you" and "your" refers to the person accessing the Service and accepting the Company’s terms and conditions. Whenever the Customer uses the service such as to place a bet or to participate in any of the promotions offered, he/she agrees to be bound by these terms and conditions including any amendment which may periodically take place. Reference to "the Company", "us", “we” " " “our” refers to Infiniti Capital Limited’s, Chezacash and/or its successors and assigns.


1.5. By clicking the "Create Account" button on the registration page either in the website, mobile device or android app you agree that you have read, understood and are bound by these Terms and Conditions including but not limited to:


(i) the General Terms and Conditions and any amendment or variation applies to products available on the Company website and such other media as the company may avail from time to time;


(ii) the Privacy Policy;


(iv) the General Sport Betting Rules


(v) any terms and conditions and /or rules with regards to promotions, bonuses and special offers which may apply from time to time;


(vi) Any further terms and conditions contained in any of the software which you may download in order to be able to use the services we provide


1.6. If you do not agree with these Terms and Conditions in whole or in part, or do not wish to be bound by them, you should exit the Site. Where applicable, remove any software that has been downloaded to be able to use the services we provide onto your computer or mobile device without delay. Your continued use of the Site will constitute an unreserved acceptance of these Terms and Conditions.


1.7 By using the service the Customer confirms that he/she has reached the age of 18 years. Irrespective of national regulations concerning the legal age, however, Cheza cash does not accept any Users under the age of 18 years. The company reserves the right to verify any Customer's statement of age and to exclude Customers from our services. If there are any doubts regarding the attainment of the minimum age required Cheza cash reserves the right to investigate further. Any Customer using our services, who is identified as underage, will have all his/her winnings confiscated and his/her cheza cash account blocked immediately at cheza cash’s sole discretion


1.8 Cheza cash does not warrant the constant availability and functionality of all or any products offered by us. Cheza cash may not be held liable by the Customer for any damages, losses, costs, loss of profits or any other disadvantage a Customer may incur. In regards to any disconnection from or the non-availability of any of the products offered by us for whatever reason.


1.9 Any damage or loss caused directly or indirectly by the service or by its contents or by the contents provided by a third party is not a liability accruing on Cheza cash unless they are based on intentional or gross negligence.


1.10 Cheza cash shall not be liable if the Customer is unable to place a bet due to congestion on the SMS system or any other electronic communication media used for the purposes of betting


1.11 Cheza cash is restricted to individuals of legal age (18) who are residents of jurisdictions where the use of Cheza cash and its games are not prohibited by law. All Cheza cash bets are void where prohibited by law. Minors are strictly forbidden to play.


1.12 All indicated dates and times are based on EAT (East Africa Time) unless stipulated otherwise.


1.13 Customers will be allowed to make a minimum bet of Kshs.30 and a Maximum of Kshs. 20,000 on any given game.


1.14 Betting on Match Results stops at kick off. In any event the Place Bet button maybe active, any bets placed after kick off will be considered void.


1.15 By accepting any prize and/or winnings from Cheza cash, you agree to being contacted and your name and photographs to be used for advertising and promotional purposes without additional compensation or consent from you.


1.16 Any exception to the existing Terms and Conditions will be communicated in writing to the Customer. Any verbal statement made by Chezacash employees or affiliates will not be considered in case of a dispute.


1.17 The betting contract, as well as any other legal relationship between the Customer and the Company, for every circumstance not regulated by the Terms and Conditions, is subject to Kenyan laws.


1.18 Cheza cash reserves the right to make changes to the Terms and Conditions at any time at our sole and absolute discretion and without prior notice. All changes will become effective on their publication on our website.


1.19 If a customer considers any amendment referenced above intolerable, he /she may cease using the service. Should you, due to any possible changes, not wish to continue using the services of the Cheza cash, you can withdraw uncommitted funds without penalty and close the account by sending an email to:

[email protected]nullchezacash.com, to that effect and await a response. A response will be sent to you confirming receipt of your decision to discontinue your participation in the Company.


1.20 The continued use of our service will be deemed to be your acceptance and /or acknowledgement of any changes we may make to the Terms and Conditions.


1.21 In these Terms and Conditions, unless the context otherwise requires:


1.21.1. references to these Terms and Conditions include references to these Terms and Conditions as varied, supplemented and/or replaced in any manner from time to time;


1.21.2. In the event that there is any conflict or inconsistency between the Terms and Conditions and any other rules in the Privacy Policy, these General Terms and Conditions shall prevail. In the event that there is any conflict or inconsistency between these Terms and Conditions and the Betting, Lotteries and Gaming rules, the Betting, Lotteries and Gaming rules shall prevail to the extent permissible by the rules.


1.21.3. references to clauses or sub-divisions are references to clauses and sub-divisions of these Terms and Conditions


1.21.4. clause headings are for reference only and do not affect the interpretation of these Terms and Conditions.


1.21.5. references to “wagers” include if applicable are reference to “bets” and “stakes”;


1.21.6 references to “bet” means to wager or stake any money or valuable thing or agree to wager or stake any money on a horse race, or other race, fight, game, sport, lottery or exercise or any other event or contingency.


1.21.7 references to “bookmaker” means a person who, whether on his own account or as a servant or agent to another person, carries on the business of receiving and negotiating bets.


1.21.8 reference to “Website/site” means www.chezacash.com


2. REGISTRATION

2.1. In order to make one or more wagers using this service you must register personally by opening an account for purposes of betting with us (“Cheza cash account”). To register one must be of legal age. You can register an Account online by visiting our website @ www.chezacash.com and accept after reading the terms and conditions or via the Cheza cash android platform or via SMS by texting the word “WIN” to our designated short code (29030). A participant will thereafter receive a confirmation SMS providing him/her with their account details. It is only by completing the full provided information at the aforementioned link that you are considered to be a Cheza Cash Account holder and can play for real money using this service.


2.2. By registering for a Cheza Cash Account the User represents and warrants to us that:


2.2.1. you are at least eighteen (18) years old and understand that use of our Services is not suitable for minors and that you will not assist a minor to apply for or use an Account. Should any underage account owner be discovered at any point during the lifetime of the account, the account will immediately be closed indefinitely, and all funds deposited to the account will be forfeited. In any such suspected circumstance, the Company will report the activity to the appropriate authority and the player may suffer the consequences thereto. You agree to provide all such information as we require in connection with such verification checks. We shall be entitled to suspend or restrict your account in any manner that we may deem in our absolute discretion to be appropriate, until such time as the relevant checks are completed to our satisfaction.;


2.2.2. you will comply at all times with these Terms and Conditions. Customers are prohibited from selling, transferring, and/ or acquiring accounts to or from other customers;


2.2.3. you will not abuse in any way or manner any online betting or gaming or any bonus offer or other promotion scheme offered by us;


2.2.4. all information provided to us by you, either upon registration for a Cheza Cash Account, subsequently or in connection with your Account (including, but not limited to, name, surname, date of birth, place of residence, email address and telephone number) is complete, accurate, up to date and not misleading and that you will inform us immediately if there is any change to such information. The name of the player MUST be the same as the name used when registering with the company and must correspond with the registered mobile number. Where this is not the case, the relevant account will be suspended. Where an account is suspended, the relevant customer should Contact Us. All bets/wagers that are placed prior to an account being suspended will (stand)-win or lose. Cheza cash reserves the right to close the Account when the information provided is deemed to be false or inaccurate;


2.2.5. you are fully aware that there is a risk of losing money when gambling or playing games using our service and that you are fully responsible for any losses incurred. You agree that your Participation at Cheza cash is at your sole option, discretion and risk. In relation to your losses you shall have no claims whatsoever against Cheza cash or any partner, or respective directors, officers or employees.


2.2.6. you do not already have a Cheza Cash Account with us, had your Cheza Cash Account suspended or closed by us in accordance with the Terms and Conditions or are currently self-excluded. Every Customer may only open one account with us;


2.2.7. you should not have unreasonable expectations about the winnings you can make through gambling using our service. You acknowledge and understand that a small proportion of customers may suffer from a gambling addiction and often require professional assistance in order to deal with and overcome their addiction.


2.2.8. that the source of all monies used by you on our service is not illegal and that you shall not use our service for any unlawful or fraudulent activity, including but not limited to money laundering under the laws of any jurisdiction that applies to you. You additionally declare that you will not place bets on our service on events in which you are involved in any capacity directly or indirectly or about which you have obtained any information through unethical or illegal means whatsoever;


2.2.9. you acknowledge and understand that if one of these conditions is not respected the User's account will be closed and all other necessary measures will be implemented, including but not limited to criminal and/or civil proceedings being brought against you and any other person(s) in connection with your involvement in any of the above mentioned activities. We reserve the right to pass on, at our sole discretion, any information to the appropriate authorities for further investigation in the event that any of the above activity is suspected or otherwise linked to your Cheza Cash Account, and without providing you with notice of our intent for so doing. You note that we will report to the relevant authorities upon the slightest indication of any transactions and/or activities indicating potential money laundering. You hereby agree to waive any and all rights you may have, at law or otherwise, of whatever nature and in whatever jurisdiction to the fullest extent possible, in connection with such disclosure. In addition, we reserve the right to hold any funds we suspect to be in connection with unlawful or fraudulent activity and we shall be under no obligation to provide you with a reason for so doing.


2.2.10 you will not try to hack the Company Mobile service, Website and all other media/electronic platforms, or to alter its code in any way in an attempt to cheat, override or manipulate the system or in any way commit fraud / crime;


2.3 You may only register and operate a single account. If you hold more than one account we reserve the right to suspend and close these accounts. Winnings will only be paid to Registered Customers having ONE account. All winnings will be VOID for players with more than one active account. Cheza cash allows only ONE account per user unless permission is granted otherwise by Cheza cash. If the Company detects multiple accounts which have been setup deliberately with misleading information, have displayed criminal behavior, or if the Company concludes that the account-owner has fraudulent intentions, the Company shall be entitled to close the accounts and confiscate all funds, including initial deposit. In any such suspected circumstance, the Company will report the activity to the appropriate authority and the player may suffer the consequences thereto.


2.4 You may not access Cheza cash by means of another person's account. Should you attempt to open more than one account, under your own name or under any other name, or attempt to access Cheza cash by means of another person's account, we reserve the right to immediately close all your accounts and bar you from future use of any of Cheza cash services.


2.5 Employees of Cheza cash, its licensees, distributors, wholesalers, subsidiaries, advertising, promotion or other agencies, media partners, retailers and members of the immediate families of each are not eligible to participate in the games.


2.7 After opening an account the Customer must keep username, password and/or account number confidential. Any actions carried out through your account will stand if your user name and password have been entered correctly. The Company shall not be liable for any claims in the event that the Customer gives away, tells, shares or loses his/her username, password or account number.


2.8 The Customer is entitled to apply for the closing of his Account whenever he/she wishes by requesting it to the Customer Service in written form. The effective closure of the Account will correspond to the termination of the Terms and Conditions. In case the reason behind the closure of the Account is related to concerns about possible gambling addiction the Customer shall indicate it.


2.9 All the personal details saved in our system will only be deleted at your express request after the expiration of the respite period of seven (7) years in accordance with the legal period of warranty requested by law.


2.10 A closed Account may be reopened when requested by its owner and granted by the Company. In such circumstances, he/she will be subject to the Terms and Conditions that are in force at the date of the re-opening.


2.11 Cheza cash retains the right to exclude Users from his services at its discretion. In this case we will refund the residual credit balance in the Account using the same payment method provided upon registration, or any other payment methods adopted subsequently by the customer upon their appropriate verification. If the Account has been closed due to an infringement pursuant to the Terms and conditions or to a prohibited behaviour leading to collusion, Fraud or whatsoever Criminal Activity, the residual credit balance may be forfeited. The same procedure will be applied to open bets that result in winnings.


2.12 If a Customer does not access his Account by "logging in" using his Account name and security details for any period of six calendar months, his account shall be deemed to be "Inactive".


2.14 You cannot place a Multi-Bet of the Same Game/Event. Further, you cannot bet where the outcome is known.


2.15 Bet once placed can only be canceled within 10 minutes and the bet cannot be altered.


2.16 The Company manages players' accounts and calculates available funds, pending funds, betting funds, as well as the amount of the winnings. Unless proven otherwise, these amounts are considered as final and are not subject to dispute.


2.17 Your Username must be your registered telephone (mobile) number which also serves as your unique identifier.


2.18 When you apply for an Account, and at any time while you hold an Account with us, you accept that we may:


2.18.1. ask you for proof of your identity, age and origin of funds and, even if your Account has been opened, to block it at our discretion at any time if we are not satisfied with the information with which you have supplied us or in the event that there is delay in supplying the requested information;


2.18.2. request that you enter your personal details during the account registration process. Personal details include, but are not limited to: First Name, Surname, Mobile number, Address, Date of Birth etc.


2.18.3. void and return any stakes placed at the sole discretion of Cheza Cash.


2.18.4 terminate your account with immediate effect and to retain all funds on the account in the event that there is reasonable suspicion of fraudulent activity including, but not limited to, provision of fraudulent personal details, forged, altered or stolen identity or financial documents or registration of multiple accounts.


2.19. Upon making a withdrawal you may also be required to send in valid identification documents proving your age and address. In the instance, the withdrawal will not be processed for payment until Cheza cash has received all requested identification documents. Acceptable identification documentation includes, but is not limited to:


  • copy of a valid photographic identification document, such as a Passport or Driver’s License; and
  • copy of a recent utility bill confirming residence, such as an electricity bill, telephone bill etc. (important: the utility bill must not be older than 3 months); and

iii. a photocopy of the front and back of all credit/debit cards used to make a deposit (note: we are only required to see the first and last 4 digits).


2.20 The Company will not disclose your personal information to third parties unless such disclosure:


(a) is required for the processing of your requests;


(b) is a duty and /or legal obligation of the company;


(c) is required to enforce / apply the Terms and Conditions and other agreements;


(d) is required to adequately protect our rights or property, including via the exchange of information with other companies and organizations for the purposes of information verification, fraud protection and credit risk reduction. Personal information that you provide may be disclosed to a credit reference agency, which may keep a record of the information.


3. DEPOSITS AND WITHDRAWALS

3.1. For all deposits, the number of the depositor must be identical to the mobile phone number registered on the Company account receiving the funds i.e. the registered Cheza Cash account. If this is not the case, the deposit will be rejected and the funds returned to the depositor mobile number, from which they came from. Any charges levied by the Mobile Operators payment gateways (M-Pesa) will be deducted from the player's account. You should only deposit money in your account for the purposes of your using such money to place bets/wagers on the games/player platforms. We shall be entitled to suspend or close your account if we reasonably consider or have reason to believe that you are depositing money without any intention to place bets/wagers. You may only bet/wager with the amount of cleared funds held in your account. When you deposit cash through paybill number 290030 for the first time, before registering for Cheza cash account via sms or online channels, you will automatically receive a message from 29030 confirming your registration with for Cheza Cash.


3.2. The Customer has the possibility to increase the credit balance of his Chezacash Account with one of the payment methods made available by Chezacash. The Customer can similarly withdraw the residual credit balance using the same payment method provided upon registration, or any other payment method adopted subsequently by the customer once the full and appropriate verification has been completed.


3.3. You can at any time log in to your account and view a statement which would show all transactions made, namely deposits, bonus credits, winnings, bets and withdrawals. Should you notice any mistakes you should immediately notify the Company via written or electronic notice. Such anomaly once confirmed, will be rectified by the company in the shortest time possible at no cost to you.


3.4. Withdrawals will only be remitted to the same account from which funds paid into the customer’s/player’s account originated. No withdrawal will be authorized if it appears to be linked with transactions predominantly performed with the purpose of allowing the transfer of money from a payment means to another. If such a circumstance occurs, the relevant amount may only be remitted to the player through the same payment means from which the money deposited into the player’s account originated.


3.5. In order to perform any transaction Cheza cash may undertake any such verification checks as may be required by ourselves or by third parties (including, but not limited to, regulatory bodies) to confirm the legal ownership and the origin of the money implicated, the identity of the applicant and to comply with the relevant Anti Money Laundering Provisions.


3.6. You can withdraw your money any time. We have a number of controls and checks that take place before any withdrawal request is processed and sending back to you SMS with your verification code. These checks are part of our ongoing commitment to maintaining the security of our customers' funds. All withdrawals requests cannot be processed after the expiry of a set period of time (15 minutes) from the withdrawal request being made. Any charges levied by the Mobile Money gateways (MPesa) will be deducted from the players account.


3.7. In order to withdraw winnings from your Cheza Cash account, you may be requested to send us a copy of your Identification Card or your passport’s bio data page (both sides). Whenever a transaction is made through bank transfer, the first withdrawal request will be processed only after a security check has been performed. In such instances you may be required to supply the following papers together with the ID, in order to comply with our security policies:


  • A copy of an official document showing your billing address if it differs from the one registered in the ID;
  • Any other document that may be relevant in order to complete the check.

Full compliance with our requests will speed up the verification process.


3.8. All withdrawals from betting accounts will be subject to audit before being processed. If the audit shows that the Customer has violated the provisions of the Terms and Conditions, Cheza cash may reclaim any bonuses or winnings previously attributed. Please allow up to 24 hrs for the winnings to be processed.


3.9. Payouts handled manually through an ordinary bank transfer are processed within 5 banking days. However the Customer acknowledges that we are at the mercy of the banks and Payment service providers in this regard and cannot do anything to speed up this process. Cheza cash reserves the right to carry out additional verification procedures for pay-outs exceeding certain amount, or when there is a suspicion of misuse of accounts or money laundering.


Please note that additional carrier fees apply when processing withdrawal requests to your account.


3.10. The Customer agrees not to attempt any charge-backs, reversals or otherwise cancel any deposit previously made in his/her Account. If we incur any charge-backs, reversals or other charges in respect of your account, we reserve the right to charge you for the relevant amounts incurred.


3.11.Should you attempt to withdraw funds that were deposited but not used for wagering, the Company may levy a processing fee of 10% upon such withdrawals. Additionally, should these transactions be deemed suspicious, the Company will report the activity to the appropriate authority and the player may lose these funds.


3.11.1Where possible, all valid withdrawals will be processed to the payment account from which the deposits were validly made. Withdrawal payments can only be made in the name of and to the registered account holder. For most payment types, withdrawals can be processed by following the withdrawal protocol steps provided, subject to there being sufficient funds in your betting account. There is no set maximum withdrawal amount per day but withdrawal requests may not exceed:


(a) your particular mobile operator limits;


(b) amounts greater than Kshs 100,000/=, as such may require additional arrangements


For full details on each specific payment type, please call customer care.


3.11.2If the value of a deposit is not played through in full before a withdrawal is requested, the Company reserves the right to make a charge to the customer's account to cover all reasonable costs relating to both the deposit and withdrawal. If necessary, the value of the withdrawal requested may be reduced accordingly.


3.11.3The Company may, at any time, set off any positive balance on your account against any amounts owed by you to the Company.


3.11.4Should you be able to access and use the services of this company from your location which may be outside Kenya, you shall be responsible for reporting your winnings and losses to the tax and/or other authorities as per the existing regulations within in your jurisdiction.


3.11.5Gaming/ waging, gambling may be illegal in the jurisdiction in which you are located. If so, you are not authorized to use your mobile phone device to complete the transaction. However, any bets/wagers accepted from such jurisdictions will stand - win or lose.


3.12. Cheza cash reserves the right in its sole discretion to limit or refuse bets; the right to take time necessary for the purpose of: verifying your identity; verifying your gaming activity; conducting security and other internal procedures in relation to your account; and ensure that prizes offered have been adhered to .


3.13. Cheza Cash will hold the funds deposited in the Account as trustee for the Customer and not as his/her banker or debtor. Accordingly, there will be no obligation on the part of Cheza cash to repay money to the Customer as his/her debtor.


3.14. Withdrawals will be remitted only to the same account from which funds paid into the player’s account originated. No withdrawal will be authorized if it appears to be linked with transactions predominantly performed with the purpose of allowing the transfer of money from a payment means to another. If such a circumstance occurs, the relevant amount may only be remitted to the player through the same payment means from which the money deposited into the player’s account originated.


4. BETTING RULES

4.1. Definitions

  1. "Bet" means- the staking of money on the prediction of the outcome of a sporting event.

  2. "Odds" means- Market rates /co-efficient offered for a selection on a betting market in a sporting event which are subject to change.

  3. "Customer" means- anyone placing a bet with the Company.

  4. "User" means- anyone using this website.

  5. "VOID" means- that for one reason or another a bet is not acceptable to the Company. In these cases this bet, or part of the bet, is settled at the odd of 1.00. In the case of multiple/combination bets, the invalid result will not be included in the calculation of the (total) odds. In the case of a single bet this would mean the stake is returned to the customer.

FOOTBALL DEFINITIONS

  1. Full time (FT) means- The point when the official 90 minutes of a full match has elapsed, plus time added on by the referee to compensate for injuries to players that require treatment, substitutions or deliberate time-wasting by players (also called "stoppage time").

  2. Full time shall NOT include scheduled extra time (two half times of 15 minutes each), penalty shoot-outs etc.

  3. First Half (HT1) means- The point when the official 45 minutes of the first half of the match has elapsed, plus time added on by the referee to compensate for injuries to players that require treatment, substitutions or deliberate time-wasting by players (also called "stoppage time"). Bets on First Half markets are settled at the end of the Full Time.

  4. Over/Under 1.5 - First Half means- If you BET OVER 1.5 goals to be scored, you win when there are 2 or more goals scored. If you BET UNDER 1.5 goals to be scored, you win when there are 0 or 1 goals scored.

  5. Over/Under 2.5 means- If you BET on OVER 2.5 goals to be scored, you win if there are three or more goals scored. If you BET on UNDER 2.5 goals, you win if there are two or less goals scored i.e. 0, 1, or 2 goals.

  6. Correct Score means- Bet on the exact number of goals scored by each team within the official Full time. For betting purposes, own goals count for the team in whose favor they have been scored.

  7. Correct Score- First Half means- Bet on the exact number of goals scored by each team at the end of the first half of the match. For betting purposes, own goals count for the team in whose favor they have been scored.

  8. Both teams to score means- Predict if both teams will score at least one goal each within the Full time of the match or not.

  9. Odd/Even means- Predict whether the total goals in the match would be odd (1, 3, 5, 7...) or even (2, 4, 6, 8...). 0 (zero) goals will be settled as EVEN. Own goals count.

  10. Euro Handicap 1:0 means- Predict the result when the Home team is given an advantage of 1 goal and this is added to their final score. Bets are settled by adding the goal to the Home team score at the end of the Full Time.

  11. Euro Handicap 0:1 means- Predict the result when the Away team is given an advantage and this is added to their final score. Bets are settled by adding the goal to the Away team score at the end of the Full Time.

  12. Total Goals Exactly means- Predict the exact total number of goals scored within the full time.

  13. Half Time/Full Time means- Predict the result of a match both at the end of the First Half time and Full Time.

  14. Double Chance means- to Predict either two out of three possible outcomes of a match with one bet in a 3 way market:

  15. a) This means that the customer/participant has chosen the away team to win or draw

  16. b) This means that the customer/participant has chosen the home team to win or draw

  17. c) This means that the customer/participant has chosen either the home or away team to

  18. 20. Away Team Win To Nil - this type of bet means that the away team will win the match with a certain number of goals while the home team will not score any goal in the match, an example of a score line of the above is 0-3


21.Both Teams To Score


  1. Both teams to score 1st half

  2. Predict if both teams will score at least one goal at 1st half. Own goals count for the team in whose favor they have been scored. Possible options:

  3. YES(GG)- bet wins, if both teams scored in the match

  4. NO(NG)- bet wins if at least one of the teams did not score in the match

  5. Both teams to score 2nd half

  6. Predict if both teams will score at least one goal at 2nd half. Own goals count for the team in whose favor they have been scored. Possible options:

    1. YES(GG)- bet wins, if both teams scored in the match

    2. NO(NG)- bet wins if at least one of the teams did not score in the match

    3. Both teams to score in both halves

    Predict if both teams will score at least one goal in both halves. Own goals count for the team in whose favor they have been scored. Possible options:

    1. YES(GG)- bet wins, if both teams scored in the match

    2. NO(NG)- bet wins if at least one of the teams did not score in the match

    3. Away team to keep clean sheet - Basically, all you have to do is identify a team in a given match that you expect to go for the full 90 minutes of play, plus injury time, without conceding a single goal.

    4. For instance, in Swansea vs. Arsenal match, the odds offered for Swansea to keep a clean sheet are 3.2, and 2 for Arsenal. So, if you perceive that Swansea is in good form and you cannot see the home team conceding any goal, you can select 1CS for Swansea to keep a clean sheet. If Arsenal does not score during the match, you win.


    1. Away team to win in both halves - Win Both Halves,Bet on ateam to win boththe 1sthalfand the 2ndhalfseparately Theteammust score more goals than the opposition inboth halvesof the match. If either orboth halvesend in a draw, the bet is lost.

    1 x 2 Halftime -This means that by half-time there'll be 3 possible outcomes, the Home team may win at half-time, there may be a Draw at half-time and the Away team may win bat half-time.


    Away team number of goals - This means the number of goals the away team is predicted to score.


    Odd or even - Odd or even goals betting is where you will be betting on if the amount of goals that a match produces is an even or odd number, simply by adding them together.


    Odd= The total goals scored in the match will be an odd number.

    Even= The total goals scored in the matchwill be an even number.


    Example: If you selectOdd, you win if the total number of goals scored in the match is odd (1, 3, 5 etc.). If you selectEven, you win if the total number of goals scored in the match is even(2, 4, 6 etc.)


    Correct Score

    Predict the score at the end of full time (FT). Own goals count for the team in whose favor they have been scored. Possible options:

    • 1:2(CS12)- bet wins if the match ends 1:2 at FT

    • Any Other(CSAO)- bet wins if the match ends at FT with a score that is not listed among the other options

    Double Chance -A Double Chance bet allows you to predict two of the three possible outcomes in a football match with one bet.

    1. The following options are available:

    2. 1 or X(DC1X)- if the result is either a home win or draw then bets on this option are winners.

    3. X or 2(DCX2)- if the result is either a draw or away win then bets on this option are winners

    4. 1 or 2(DC12)- if the result is either a home win or away win then bets on this option are winners


    1. Home team to keep a clean sheet -This is where the team with the home advantage will not concede a goal from the opponents by the end of the match

    2. Home team to win both halves - This is where the team with home advantage will outscore the away team in both the 1st half and the 2nd half

    3. Number of goals 2nd half - In this type of bet the gambler predicts the exact total number of goals to be scored in the second half




    1X2 AND BOTH TEAMS TO SCORE


    1x2 and Both team to score:

    This is a double combination market whereby the player chooses on home team to win the match and still both the teams to score i.e score line of 2:1 (in our website we cannot have a participant choose on two markets)

    Home team number of goals 2nd half This means home team number of goals 2nd half or full timeExample; Liverpool 3 - 1 Manchester ...

    So total number of goals for home team which is Liverpool is 3 goals at full time

    Home Team number of Goals - Home team number of goals-This means total number of goals The home team will scoreat full time.


    Home Team Number Of Goals at half time - Home Team number of goals at half time-This means The total number of goals home team will scoreat half time or first half.


    Total number of goals - With this market the gambler predicts the totals to be scored by both for the entire match


    Total number of goals 1st half - With this market the gambler predicts the total number of goals scored by both teams at 1st half


    Half time and full time -This is the prediction of the result of a match both at the half time and full time. There are four possible options:


    1) 1/1 (HTFT11) - A Player wins if the Home team leads 1st half and also wins at Full Time.


    2) 1X (HTFT1X) - A Player wins if the Home team leads at 1st half and match ends in a draw.


    3) 12 (HTFT12) - A Player wins if the Home team leads at 1st half and the Away team wins at 2nd Half of the match.


    4) X1 (HTFTX1) - A Player wins if the 1st half ends in draw and the Home team wins the match.



    Odd/Even half time- This is when the total number of goals is either Odd or Even by first half.
    Odd-bet wins when the total number of goals at half time is 1,3,5,7...
    Even-bet wins when the total number of goals at half time is 2,4,6,8...
    NB: Zero is counted as even.

    To win both halves - This is when a team leads in the first half and goes ahead to win the rest of the match.


    To win from behind - To win from behind from behind is when the team that had not conceded first equalizes and wins the rest of the match.

    To win to nil -To win to nil is when one team win with a clean sheet, that is to say one team wins with more goals to nil.


    DOUBLE CHANCE IN 2ND HALF - Is where you chose either {1X=Home win or Draw ,X2(draw or away team to win ,12 where 1 is Home team ,2 is Away team) at 2nd half only


    DOUBLE CHANCE IN BOTH HALVES - Is where you predict either 1X where 1 is Home team ,X is adraw ,12 is either you chose 1(Home team,2 away team) Both 1st and 2nd halves)


    European Handicap Halftime


    European Handicap Halftime it means to aid the home team with virtual goal at first half


    Exact 1X2 and both teams to score:It means,


    (a) Exact 1 and both teams to score YES GG,this means home team wins at fulltimeand both teams will score


    (b) Exact 1 and both teams to score NO GOAL(NG)-Home wins at fulltimeonly home team score


    (c) Exact X and both teams to score YES GG,this means there is a Draw at fulltimewhere home team and away team will score.


    (d)Exact X and both teams to score NO GAOL(NG) means there is a Draw at fulltime where by no team will score.


    (e)Exact 2 and both teams to score YES GG,this means Away team wins at fulltimeand both teams will score.


    (f)Exact 2 and both teams to score NO GOAL(NG) this means Away team wins at fulltimebut only Away team will score


    ODD/EVEN FIRST HALF - This is whether the total goals in the match would be Odd number (1,3,5,7.....) or Even (2,4,6,8......) by the end of the first half..


    Own goals count.


    -ODD(OD)-Bet wins if if the match ends with an odd number of goals-1,3,5,9........


    -EVEN(EV)-Bet wins if if the match ends with an odd number of goals-2,4,6,8......



    -0 (zero goals will be settled as EVEN.



    ODD/EVEN HALFTIME - This is whether the total goals in the match would be Odd number (1,3,5,7.....) or Even (2,4,6,8......) by the end of the first half..


    Own goals count.


    -ODD(OD)-Bet wins if if the match ends with an odd number of goals-1,3,5,9........


    -EVEN(EV)-Bet wins if if the match ends with an odd number of goals-2,4,6,8......



    -0 (zero goals will be settled as EVEN



    European handicap - It's a market where one team is given advantage before the match starts, but there is still 3 possible outcome (1 x 2) 1-home , x -draw, 2- away.
    E.g Euro Handicap 1:0 -home team is getting advantage of 1goal. Euro Handicap 0:1 - Away team is getting advantage of 1goal.


    Away Team Number of Goals 1st Half - This are the no of goals that away team will score at first half



    Away Team no of Goals at 2nd half - This are the no of goals that away team will scores at the second half


    BASKETBALL DEFINATIONS


    2 way - OT included - This is a two way bet inclusive of overtime. A basketball has two teams one is labeled the home team while the other is the is visiting team. Therefore a punter should pick either 1 or 2 which is home or away respectively to place a bet. This in turn gives one a 50% chance to win.


    TOTAL POINTS 1ST HALF - This is the summation of both teams scores at half time. In this category there is an over/under pick. NOTE THAT in basketball half time is after the 1st two quarters so the sum of points for team A and team B is used while betting on this market. The bookie will provide a number of points for the bettor to predict whether it will be over/under i.e. 75 points if the total sum is 67 then its under 75 if its 78 then its over 75


    Handicap OT incl-Determining of the final result of a match by point handicap to the final score of a match i.e Point handicap(-10.5)


    Example:Lakers - Red Bulls


    1. Home - bet wins if the Home team wins with 11 or more points difference

    2. Away - bet wins if the Away team wins the game, or loses the game with less than 10 points difference.

    Handicap First Half


    To predict the 1st half result of the match after applying the Points handicap.


    Example: Minnesota Timberwolves - Indiana Pacers


    spread is Minnesota Timberwolves -1.5


    Home- bet wins if the Home team leads with 3 or more points difference at 1st half


    Away- bet wins if the Away team is leading at 1st half or is


    &losing with less than 2 points difference at 1st half


    Total Points - OT incl -This is a market option whereby the player predict the total number of points will be over or under the allocated number of points at full time and over time.



    Example:Chicago Bulls vs Boston Celtic .Total points is 200.5.


    -Over:Bet wins if the points in the match are 201 or more.


    -Under:Bet wins if the points in the match are 200 and below.



    ODD EVEN POINTS IN BASKETBALL - A situation where a punter Predict whether the total points in the match would be odd (151,153,155,...) or even (152,154,156,...) at the full score (Including over time). The following options are available:


    For example


    • ODD - bet wins if the match ends with an odd number of points - 151,153,155,...

    • EVEN - bet wins if the match ends with an even number of points - 152,154,156,...

    CRICKET MARKET DEFINITION


    Home or away means that at fulltime its either home team wins or away team wins.


    TENNIS MARKET DEFINITION


    In this type of bet, the punter predicts which player will win the match. The following options are available:


    1. Home - bet wins if the Home player wins.
      SMS bet format: 2020#1#49

    2. Away - bet wins if the Away player wins.
      SMS bet format:2020#2#49


    Total Games - Predict if the total number of the Games is Over or Under than the allocated Total games line.


    First Set Winner - Predict which player will win the First Set (S1) of the match. The following options are available:


    1. Home - bet wins if the Home player wins the First Set.

    2. Away - bet wins if the Away player wins the First set.


    • In this prediction the punter predicts which player wins the match after the game handicap is applied to the final score.


    This market applies only on a prediction on whether the total number of games in the match would be ODD or EVEN.


    The options are:



    EVEN-bet wins if the match ends with an even number of games, and in this case zero is termed as even number.



    Set Handicap is whereby the bettor predict which player will win the match after the set handicap is applied to the final score.


    Example:Federer-Nadal,set handicap is Federer-1.5 home-bet wins if the home player wins with 2 or more sets difference.



    This is the correct prediction of the Set score of a Tennis match. There are several options:



    1) 2:0 - A player wins if the match ends 2:0 Sets (for tournaments rule 2 out of 3 Sets)


    2) Other possible options are 2:1 Sets, 0:2 Sets and 1:2 Sets.


    3) 3:2 - A player wins if the match ends 3:2 (for tournaments rule 3 out of 5 Sets)


    4) Other possible options are 3:0 Sets, 3:1 Sets, 0:3 Sets, 1:3 Sets or 2:3 Sets.



    *The player listed first is assumed as the home player, and the player listed second is assumed as the away player for betting purposes.



    RUGBY MARKETS DEFINATION


    Predict the result of the game at fulltime. The following options are available:



    -HOME-bet wins if the Home team leads at full time.


    SMS bet format: 1234#1#100-bet Ksh 100on GAME ID 1234, for Home to lead at full time.



    -DRAW-bet wins when the Game ends in DRAW at fulltime.


    SMS bet format: 1234#X#100-bet Ksh 100on GAME ID1234, forDraw atfull time.



    -AWAY-bet wins if the Away team leads atfulltime.


    SMS bet format: 1234#2#100-bet Ksh 100on GAME ID1234, forAway to lead atfull time.





    ODD - means the bet wins if the match ends with an odd number of points.



    EVEN - means the bet wins if the match ends with an even number of points.



    ASIAN HANDICAP - This means giving virtual (+2.5) points to away team at first half


    Example; Kenya (Mashuja)118 - 119Australia. SoAustralia wins with 120.5 at first half.



    EUROPEAN HANDICAP:This means giving virtual (+2.5) points to home team at first half


    Example; Kenya (Mashuja)118 - 119Australia so Kenya wins with 120.5 at first half.


    Predict the first half of the match

    Home: Denoted as (1), Bet wins when the home (1) team leads at first half of the match.

    Draw: Denoted as (X), Bet wins when first half ends in a draw (X).

    Away: Denoted as 2, bet win when away (2) team leads at first half of the match.


    Handicap Full Time - Predict the result of the match after the points handicap line is applied to the result at full time.



    4.2 Placing Bets

    4.2.1 You can only place a bet if you have successfully registered with the Company and a confirmation message from 29030 has been issued to you.


    4.2.3 You can only place a bet if you have sufficient funds in your account. Bets/wagers will not be confirmed if there are insufficient funds in your account.


    4.2.3.1 All bets accepted by the Company are on Full Time, unless otherwise stated.


    4.2.3.2 Any bet accepted after the kick-off will be settled at the discretion of the company.


    4.2.3.3 In the event that a Match is cancelled or Abandoned and the organizers of the match do not declare final results within 24 hours, all the inconclusive bets on the said match will be declared void.
    .

    4.2.4 Cancelled/ Abandoned Matches: A Cancelled/ abandoned match is deemed to be a match that is halted before the completion of the allotted match time and not played out to conclusion.


    4.2.5 In the case of any subsequent replays/completions, award of the match result by governing bodies or pools panel decisions, will not count toward settlement.


    4.2.6 In the instance where a match is abandoned, the following principles will be applied in settling bets:


    4.2.6.1 If a bet has been established before the abandonment of the match, bets that have already been settled up until the time of abandonment will stand and settlement will occur as expected. For example: If a football match is abandoned in the second half, all bets involving the 1st half will stand. What’s more, if there has been a goal scored, the first goal scorer market will stand, but the last and any time goal scorer bets will be void. For tennis: if a player retires injured in the 3rd set, all bets to win the 1st and 2nd sets will stand.


    4.2.6.2 If a bet has not been established at the time of abandonment all bets will be void/invalid.


    4.2.6.3 If a match is abandoned during the second half then all first half bets will stand and settlement will occur as expected.


    4.2.6.4 Where a match is cancelled and the result is conclusive, the bet will stand and settlement will occur as expected.



    4.2.7 If, for any reason we are unable to validate the outcome of a particular market (e.g. due to loss of live pictures), all bets will be void, unless settlement of bets is already determined.


    4.2.8 Where a customer gives ambiguous instructions, the Company reserves the right to split the amount of monies staked between the potential outcomes. Where this is impractical we reserve the right to void the whole of that bet. In any event, the decision of the Company is final.


    4.2.9 By placing a bet, you confirm your willful intention to conclude such a transaction. A bet, once concluded, will be governed by the version of Terms and Conditions valid at the time the bet was accepted.



    4.3 Acceptance and Cancelation of bets

    4.3.1 A bet placed via SMS is deemed to have been placed as soon as a confirmation SMS of the acceptance of the betting offer is returned from the Company. 4.3.2 A bet placed online on the Company website www.chezacash.com is deemed to have been placed as soon as a confirmation message appears on the screen. 4.3.3 The Company reserves the right to decline all, or part, of any bet/wager requested at its sole and absolute discretion. All bets/wagers are placed at your own risk and discretion.


    4.3.4 We only accept bets/wagers made via mobile device, and the Company website (we have no cash desk) Bets/wagers are not accepted in any other form (post, email, fax, etc.) and where received will be invalid and void.


    4.3.5 It is the responsibility of the customer/participant to ensure details of their bets/ wagers are correct.


    4.3.6 Bets/wagers are processed in the order that they are received. Bets on events that have started will be void


    4.4 You agree that at the time you placed your bet(s), you had no knowledge as to the outcome of the respective event(s). You are not allowed to bet on events where you are directly involved or have access to insider information. Where there is suspicion of collusion / fraud or any activity leading to the violation of this rule, the Company retains the right to void the bet and to refuse the winnings. The Company also retains the right to take any further action to protect its legitimate interests and to comply with local and international laws and regulations. Any suspicious activities may also be submitted to various monitoring agencies that are set up to protect and uphold the integrity of sports and betting.


    4.5 Whenever a player shall place more than one bet on the same event, each such wager shall be considered as a different bet/wager. The list of all the bets, their status and further details are available to you on the Company Website.


    4.6 The Company reserves the right to declare all bets on an event/s invalid if they emanate from a group of players who appear to have had knowledge of the outcome of such event/s, e.g. syndicate betting.


    4.7 Any individual or group of individuals deemed to be working as a team (syndicate), who manipulate promotions or any other offer will have their account closed immediately. Moreover, the transactions (bets) in question will not contribute to any promotion or bonus offer requirements.


    4.8 The Company further reserves the right to reclaim any bonus given to you, and to reduce such amount from the bet stake, where you are found to be abusing the system as laid out in the above provisions.


    4.9 Should the Company decide to close your account for any reason, bets which have already been placed and accepted within the general Terms and Conditions and sports rules will not be voided, and you will be paid any accrued winnings. Should security questions arise in relation to an account, the Company reserves the right to void such transactions (bets) within the legal and regulatory scope retain and exercise its right of lien on such winnings and remit any amounts less any applicable charges.


    4.10 When you place a bet, you acknowledge that you have read, understood and accepted in full all of the Terms and Conditions and Sports Betting Rules regarding the bets offered by the Company as stated on the Company's Website and all other media/electronic platforms.


    4.11 Payouts on bets with fixed odds are calculated by the multiplication of the original stake by the predetermined decimal odds. The result of this calculation includes the original stake amount, which is returned for all real money bets (i.e. not including bets placed from the free bet sports balance).


    4.12 In case of securing a win on the bet placed: An SMS will be sent to your number with a message from 29030 that you have won and the new balance of your account will be shown in the generated sms.


    4.13 Winnings will be paid into your account after the final result is confirmed. Any later amendment to the result, e.g. disciplinary procedures (doping) or intervention by ruling bodies which lead to a post-event modification of the result, will not be taken into account for the purpose of determining the outcome of a bet. However, the Company reserves the right to set aside any winnings, should there be investigations into an event as a result of a suspicion of criminal activities that may have affected the result of the event. If any irregularity is confirmed, the Company retains the right to void any related bets.


    *Some matches may have a FT period of eighty (80) minutes as per FIFA regulations such matches include; U/16, U/17, Women Seniors etc


    4.14 Minimum and maximum bet stakes


    (a) Minimum Bet Amount: The minimum betting amount for a single/multi bet is 30 KShs.


    (b) Maximum Bet Amount: The maximum betting amount for a single/multi bet is 20,000 KShs.


    (c) All jackpot bets are charged at a flat rate of KShs. 100.00


    4.15 The bet amounts set above in 4.14 (a) - (c) are subject to change at the company’s discretion. You are not permitted to place bets or try to place bets that are below the minimum bet limit or exceeded the maximum bet sizes thresholds.


    4.16 The Company does not assume liability for input or transmission errors. The Company reserves the right to rectify obvious errors in particular in the input of bet odds e.g. confusion of odds or results, teams, etc.


    4.17 The Company assumes no liability for correctness or completeness of information provided. We are not responsible for any errors in regards to the announcing, publishing, times, results or venues displayed on this site, despite every effort being made to ensure their accuracy. It is the sole responsibility of the customer to check such information is accurate at the time of publication.


    4.18 The Company assumes no liability for the accuracy of live scores, statistics and intermediate results in live betting.


    4.19 The Company reserves the right to withhold payment and to declare bets on an event, void if we have evidence that the following has occurred: (i) the integrity of the event has been called into question or (ii) match rigging has taken place. Evidence may be based on the size, volumes or pattern of bets placed with Chezacash across any or all of our betting channels.


    4.20 Chezacash is a sports betting product that will allow Sports fans to place bets via a short code and an online platform. Participants will have an opportunity to place bets on the following but not limited to:-


    • i) Foot ball

    • ii) Basket Ball

    • iii) Tennis

    • iv) Rugby

    • v) Cricket

    4.21 Participants will manage their own Chezacash accounts and be able to collect their winnings via M–Pesa ( the payment system will operate under the M-pesa bulk payment system of B2C and C2B)


    4.21.1 Customers/participants will be allowed to make a minimum bet of Kshs.30 and a Maximum of Kshs 20,000 on any given game


    4.21.2 Customers/participants will be bound to a maximum limit pay out of Kshs. 1,000,000


    based on the number of bets palced


    4.21.3 limit pay out per bet will be bound to 1 million either in single or multibets


    4.21.4 Customers/participants will be bound to a limit of 20 matches per bet slip in the multibet market


    4.22 Bet payout is bound to 1 million per day for each user




    4.23 DEPOSITING CASH INTO YOUR CHEZACASH ACCOUNT


    1. Go to M-Pesa menu,

    2. Select Pay Bill option

    3. Enter Business (Paybill) number 290030

    4. Enter your Account Number (the account is Cheza cash)

    5. Enter the amount you want to deposit (dictated by the service provider)

    6. Enter your Mobile money pin and Send

    7. You will receive a confirmation SMS from M-Pesa,

    8. Your account will be automatically credited with the amount deposited.

    4.24 HOW TO PLACE BETS WITH CHEZA CASH


    You can only bet a few minutes before the match starts and at half time. You can place as many bets on a particular Game/Event as long as it does not exceed the maximum of Ksh. 20,000/= for the particular game/event. There are three options to select from when betting as indicated below;


    1 - Home Team wins


    X - Draw result


    2 - Away Team wins


    1x- Home team wins or draws


    x2- Away team wins or draws


    12- Either or the teams will will


    4.24.1 PLACING A SINGLE BET


    A single bet is a participants prediction of a specific sports event of which the odds of that event are multiplied by the stake. The sports event might be selected from F
    ootball, Cricket , Tennis , Rugby or Boxing




    4.24.1.1 PLACING A SINGLE BET VIA MOBILE


    The customer will send a text '8962#2#500” to 29030 where “8962” is the Game ID, “2” is the prediction (Home win means “1”, draw means “X”, and “2” means away win) and “500” is the bet amount. The customer/participant will then receive a confirmation SMS for his/her bet with possible win (The winnings are calculated by multiplying theoddsby the stake.(e.g 2.88*500=1,440/=)


    4.24.1.2 PLACING A SINGLE BET VIA ONLINE


    The Customer/participant is required to login into www.chezacash.com with your user ID and Web password. Select one game from the line –up and click on an outcome (1, X or 2). Your bet will then appear in the bet slip on the right-hand side of the home page. Then specify the amount you wish to wager. In the final phase, a participant can either confirm the final placement of their bet or cancel it. A confirmation message will appear informing the participants bet that has been placed.


    4.24.2 PLACING A MULTIPLE BET


    A multi bet is a participants selection of 2 or more matches in a single bet slip , the matches can comprise of different sports events provided by Chezacash. A single bet slip cannot hold more than 20 matches . for participant to claim the possible win all the predictions on the multibet must be correct


    4.24.2.1 PLACING A MULTIPLE BET VIA MOBILE


    The Customer/participant will Send an SMS to a Chezacash short code 29030 with the selected game ID’s and the total Stake. He/ she will receive an SMS confirming the bet placed, possible win and their current Chezacash Balance e.g. 1120#2#1277#2#550”“1120”is the First Game ID,“ 2”is the 1st prediction and “1277” is the second Game ID“ 2” is the second prediction and “ 550” is the stake.


    4.24.2.2 PLACING A MULTIPLE BET VIA ONLINE/ WEB


    The Customer/participant has to login into www.chezacash.com with your user ID and Web password. Select one or several games from the line –up and click on an outcome (1, X or 2). Your bet will then appear in the bet slip on the right-hand side of the home page. Then specify the amount you wish to wager.


    In the final phase, the customer/participant can either confirm the final placement of their bet or cancel it. A confirmation message will appear informing the participants bet that has been placed.


    4.24.3 PLACING A JACKPOT BET


    A Jackpot bet is the participants prediction of 13 selected on specific week




    4.24.3.1 VIA MOBILE


    • a) To Place a Jackpot bet the customer will SMS his/her the thirteen selected (13) predictions starting with JP e.g. JP#121212121212X#100 to Chezacash short code 29030. You will receive a message confirming the jackpot bet is placed.

    • b) Thirteen (13) games need to be played and resulted for one to establish victory. If Twelve (12) games have been played and the (extra game) thirteenth (13th) game has been postponed or cancelled before the match starts, chezacash will give the organizers of the match 72hours to either reschedule the match or advise otherwise.

    • c) Where a jackpot game is cancelled, an official public draw shall be carried out after 72 hours from the time of cancellation, to determine the result of the missing game result.

    • d) Chezacash will provide a weekly progressive Jackpot

    • e) In the event that the jackpot has been won by several participants the amount will be shared equally amongst the winners.

    f)All jackpot winners will be required to provide their National identification documents when claiming their prizes


    g)Chezacash reserves the right on the mode of payment for the jackpot prize


    4.24.3.1.1 Jackpot Bonus


    This is an additional prize awarded to Jackpot players who predicted 11 or 12 correct matches of the 13 given chezacash jackpot matches.


    • the Jackpot bonus will be determined at the sole discretion of chezacash

    • the bonus prize will be award to based on participant predictions in the following format

    • 12 out of 13 correct matches

    • 11 out of 13 correct matches

    • c) The jackpot bonus amount is not fixed and will vary based on the class.

    • d) the jackpot bonus prize will be divided equally amongst its winners based on the class


    4.24.3.2 VIA ONLINE/ WEB


    The Customer/participant will login into www.chezacash.com with your user ID and Web password. Select the predicted outcome of the Jackpot matches. In the final phase, the customer/participant can either confirm the final placement of their bet or cancel it.A confirmation message will appear informing the customer’s/participant's bet that has been placed.


    4.25 HOW TO CHECK YOUR CHEZACASH BALANCE

    To check your Cheza cash balance text “Balance” to a designated short code 29030. You will receive a message indicating your Cheza cash Balance.


    4.26 WITHDRAWING CASH FROM YOUR CHEZA ACCOUNT

    The Customer will Text withdraw# the PIN that you received upon registration# and the to 29030 for example “Withdraw#7878#300” where Withdraw denotes withdraw, 7878 is your PIN that you received upon registration and 300 is the amount participant wants to withdraw upon the successful completion of the withdrawal request you will receive a message. A customer’s/participant's M-Pesa account will be credited with the amount withdrawn from their Chezacash account.


    “Withdraw#7878#300” where Withdraw stands for withdraw, 7878 is your PIN and 300 is the amount


    4.27 HOW TO CALCULATE POSSIBLE WINS


    The Customer needs to multiply the stake with the odds. For a single bet for example whose odd is 2.55 and stake is Kshs 1000, the possible win is Kshs 2,550 (2.55*1,000). For a multi bet of 3 games whose odds are 3.50, 4.50&5.50 and stake is Kshs 1,000, the possible win is Kshs 86,625 (3.50*4.50*5.50*1,000)


    (a) BASKETBALL


    1. All games must start on the scheduled date (local stadium time) for bets to stand.

    2. If a match venue is changed, bets already placed will stand providing the home team is still designated as such. If the home and away team for a listed match play the fixture at the away team venue then bets will stand providing the home team is still officially designated as such, otherwise bets will be void.

    3. All pre-game bets include overtime unless otherwise stated.

    (b) TENNIS


    • In the event of any of the following circumstances all bets will stand:

    1.1 A change of schedule and/or day of match


    1.2 A change of venue


    1.3 A change from indoor court to outdoor court or vice versa


    1.4 A change of surface (either before or during a match)


    1. In the event of a match starting but not being completed then all bets will be void.

    2. Tournament match betting - Both players in a specified match-up must play 1 point in the tournament for bets to stand. If players progress to the same round of the tournament bets will be void.

    3. If a super tie-break is used to decide the final set, this is counted as a set consisting of one game.

    4. Set betting - Bets are void if the statutory number of sets are not completed, or are changed.

    5. First Set Winner - In the event of the first set not being completed bets will be void.

    6. The Handicap, Total Games in Match and Player Games markets are based on a statutory number of sets (see related Set Betting).

    7. In the event of the statutory number of sets being changed or differing from those offered for betting purposes then all bets are void.

    (c) RUGBY

    • Unless otherwise stated all Rugby bets are settled on 80 minutes play.

    • Unless otherwise stated Rugby sevens and tens match bets are settled on the specific tournament regulation play and exclude extra-time if played.

    • If a venue is changed from the one advertised then all bets on that match are void.

    • In the event of a change of opponent from the one advertised then all bets for that match are void.

    (d) CRICKET

    • Matches not Played as Listed-If a match venue is changed then bets already placed will stand providing the home team is still designated as such. If the home and away team for a listed match are reversed then bets placed based on the original listing will be void.

    (e) MISCELLENEOUS

    • Password reset, cancellation of bets and sms betting will cost Kshs.2 per transaction.


    5. ARBITRATION, WAIVER AND SEVERABILITY

    5.1 In the event of disputes not settled by the parties, it is possible to turn the matter over to BCLB (Betting Control and Licensing Board). The Company reserves the right to refer any unsettled dispute to an arbiter, such as the Betting Board mentioned above and whose decision will be final and binding on both parties. No dispute regarding any bet/wager will result in litigation, court action or objection to a bookmaker's license or permit (including any remote operator's license or personal license) unless the Company fails to implement the decision given by arbitration.


    5.2 Should we delay or fail to enforce our rights under these Terms and Conditions, this does not mean that we are losing or waiving the rights afforded to us where set timelines have not been set out. The same shall also apply to you.


    5.3 Settlement of bets/wagers on Kenyan Sports: In all cases bets/wagers on Kenyan sports will be settled using statistics and results as provided by each sport's relevant governing body e.g. KFA (obvious errors excepted).


    5.4 We will not be liable to you for any breach of these Terms and Conditions which arises because of any circumstances that we cannot reasonably be expected to control.


    5.5 These Terms and Conditions form the entire understanding between you and us concerning your use of the Service and supersede all previous agreements relating to the Service.


    5.6 If any part of these Terms and Conditions is determined to be legally invalid or unenforceable, then the invalid or unenforceable provision will be deemed superseded by a valid, enforceable provision that most closely matches the intent of the original provision and the remainder of the Terms and Conditions shall continue in effect.


    5.7 In no event will any delay, failure or omission (in whole or in part) in enforcing, exercising or pursuing any right, power, privilege, claim or remedy conferred by or arising under these Terms and Conditions or by law, be deemed to be or construed as a waiver of that or any other right, power, privilege, claim or remedy in respect of the circumstances in question, or operate so as to bar the enforcement of that, or any other right, power, privilege, claim or remedy, in any other instance at any time or times subsequently.


    5.8 If any provision of these Terms and Conditions is rendered invalid or unenforceable by any court or administrative body of competent jurisdiction, such invalidity or unenforceability shall not affect the other provisions of these Terms and Conditions which shall remain in full force and effect as if such provision were not a part.


    5.9 In such instances, the part declared invalid or unenforceable shall be amended in a manner consistent with the applicable law to reflect, as closely as possible, Cheza cash’s original intent.


    5.10 Nothing in these Terms and Conditions shall be construed as creating any agency, partnership, trust arrangement, fiduciary relationship or any other form of joint enterprise between you and us.


    6. PROMOTIONS AND BONUSES

    6.1. The Bonus Conditions form part of the General Terms and Conditions.


    6.2. Bonus funds may be credited to your account as part of a promotion, loyalty or other marketing campaign. Such complimentary bonuses will be credited directly into your Account. Credited bonuses may only be used in relation to such services as may be specified when the bonus is offered to you. Acceptance of any Bonus results in implicit acceptance of additional terms and conditions we may make available to you in respect of each such bonuses, promotions and special offerings. These funds cannot be directly withdrawn/paid-out, but must be used for the placing of future bets. Depending on the promotion, these credits may be convertible into hard currency after fulfilling a specific set of Terms and Conditions associated with the promotion. Chezacash reserves the right to withdraw in any moment any credited bonuses when a material infringement of the Terms of Use has been ascertained.


    6.3. Chezacash reserves the right to deny admission or to terminate admission to any of the bonuses, promotions and/or special offerings, as well as to modify, suspend or discontinue their validity at its sole discretion and without informing the Customer.


    6.4. All bonuses and promotional offers are subject to the terms and conditions made available when communicating the bonus offer. If groups of customers acting in collusion or as a syndicate or individual customers who register several times, set up fictitious accounts or use front men attempting to rig bonus offers, Chezacash reserves the right to call in any bonus payments granted, cancel any winnings made with these bonus offers, refuse to pay out any amounts requested and close accounts. Chezacash reserves the right to terminate or change a bonus offer at any time. Furthermore, Chezacash takes no responsibility for the accuracy, completeness, or timeliness of the contents of the information services, including, but not limited to the result notifications delivered via email and SMS. Likewise, all data in the live scores, statistics and intermediate results of the live betting product are subject to change. For further information about the rules concerning promotion/bonus offers, please refer to the respective rules.


    7. PRIVACY

    The aim of this policy is to tell you how we will use any personal data that you provide through this service/platform or Mobile service, Website and all other media/electronic platforms. Please read it carefully before you provide us with any personal data.


    7.1We collect the following personal data from you in order that you may register and use this service/platform or Mobile service, Website and all other media/electronic platforms, and all other media/electronic platforms, and our Games, these including but not limited to: your name, date of birth, identification document and your contact details including the telephone number and your email address.


    7.2We use your personal information to invite you to join Chezacash and play our games. Where you have asked to receive information from us we will use your personal information to send you football alerts. You will be able to unsubscribe at any stage by texting "unsubscribe" to the Company short code 29030. Should there be any transaction after the text please contact customer care immediately.


    7.3The Company will not disclose your personal information to third parties, unless such disclosure:


    • (a) is under our duty to comply with any legal obligation, or in order to enforce or, comply with our Terms and Conditions and other agreements; or to protect our rights or property.

    • (b) is required for marketing purposes where you have explicitly indicated upon your registration that you would like to receive information from our partner networks, advertisers and affiliates about their products and services.

    7.4We may also employ the services of an independent third party to help us provide our online services. In some cases these third parties may receive your information. However, at all times, we will control and be responsible for the use of your information.


    7.5You are entitled to see the transactional information and bet history held about you upon authentication on our website.


    7.6You are the only authorized person who may review, correct, update or change your personal information at any time


    7.7We have implemented reasonable technical and organizational measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration or disclosure. However, the internet is an open system and we cannot guarantee that unauthorized third parties will never be able to defeat those measures or use your personal information for improper purposes. Further, we cannot guarantee that any communication, messages or any attachment is virus free, does not contain malicious code or is incompatible with your electronic system and we do not accept liability in respect of viruses, malicious code or any related problems that you might experience.


    7.8If our privacy policy changes in any way, we will place an updated version onwww.chezacash.com. Regularly reviewing this website ensures that you are always aware of what information we collect, how we use it and under what circumstances, if any, we will share it with other parties.


    7.9Circumstances as specified under relevant legislation governing the Company business activities may require us to forward your information to the relevant Authorities.


    7.10the company shall not be liable for any loss and damage that may occur as a result of access by third parties of any of personal information.




    8. LEGAL USE OF THE WEBSITE AND ITS COMPONENTS

    8.1. Under no circumstances shall the Website be used for any purpose different from personal entertainment without our express consent. Chezacash is not liable for any attempts to use the services offered by means or ways not intended by us.


    8.2. All Trademarks, Domains, Terms of Use, Logos, Images and any other material used by or in Cheza Cash’s products and all associated Intellectual Property Rights, as well as any other content or underlying idea that can be found within our Website, are owned by ChezaCash and/or its successors and assigns. These are protected by copyright in their entirety and may not be modified, reproduced and redistributed, in whole or in part, without Cheza cash’s express previous written permission. All necessary legal actions will be undertaken in order to ensure compliance to this policy.


    8.3. Any action aimed to interfere with the normal functioning of the website including, but not limited to, releasing or propagating viruses, worms or logic bombs or similar is strictly prohibited and will be pursued to the fullest extent permitted by law.


    8.4. The repeated placement of the same bet shall be considered as a new bet and shall be subject to a new bet Identification process. 8.5. ChezaCash reserves the right to restrict access to certain parts of the Website and to certain services offered, including, but not limited to Live Betting, Live Chat and Internal Messaging system.


    8.6. ChezaCash may at any time and without previous notice, remove or amend any product offered via the Website, as well as alter available prices where such alterations do not affect bets already in progress.


    8.7. Under some circumstances, ChezaCash may provide its Customers with software designed internally or by third parties in order to optimize the functioning of the Website or to benefit from additional services. In such circumstances the Customer may be asked to accept further Terms and Conditions related to the utilization of the new component. Any attempt to interfere with, modify or reverse engineer any software provided is strictly prohibited.


    8.8. Chezacash is not liable for any possible IT failures caused by the electronic equipment used by the Customer while accessing the Website or for faults due to the internet service provider used by the Customer while accessing the Website.


    8.9. Chezacash also assumes no liability for correctness, completeness or up-to-dateness of the information services provided neither for the accuracy of live scores, statistics and intermediate results available in our website.


    8.10. Using Your Account


    8.10.1 You represent, warrant and agree that you will comply with all laws, statutes and regulations in relation to your use of the Software and Service. We are not responsible for any illegal or unauthorised use of the Software or the Service by you. By accepting these Terms and Conditions you agree to assist us, to the extent that you are able, with the compliance with applicable laws and regulations.


    8.10.2 It is your sole and exclusive responsibility to ensure that you are fully compliant with all laws relating to online activity and/or gambling in the jurisdiction of the Registered Customer’s lawful residence. Cheza cash, its agents and its affiliates shall in no way accept liability in situations where a member is in breach of any state, national or international laws.


    8.10.3 Chezacash reserves the right to close any account without prior notice. Members are expected to abide by our terms and rules at all times and accept that any breach could lead to penalties including but not limited to account suspension, cancelled bets and loss of winnings.


    8.10.4 Fair Use


    8.10.4.1 The Mobile service, Website and all other media/electronic platforms and the Company products may only be used for the purposes of placing bets and wagers on events and/or gaming products.


    8.10.4.2 You must not use the Mobile service, Website and all other media/ electronic platforms for any purpose which (in the Company's opinion) is illegal, defamatory, abusive or obscene, or which the Company considers discriminatory, fraudulent, dishonest or inappropriate.

    8.10.4.3 The Company will seek criminal and contractual sanctions against any customer involved in fraudulent, dishonest or criminal acts via or in connection with the Mobile service, Website and all other media/ electronic platforms or the Company's products. The Company will withhold payment to any customer where any of these are suspected. The customer shall indemnify and shall be liable to pay to the Company, on demand, all Claims (as defined herein above) arising directly or indirectly from the customer's fraudulent, dishonest or criminal act.


    8.10.5 Software and Technology Issues

    8.10.5.1 You are only permitted to use any and all software made available to you via the Mobile service, Website, or other media/electronic platforms, for the purpose of using products on the Mobile devices or all other media/electronic platforms, to the extent permitted by applicable law and for no other purposes whatsoever.


    8.10.5.2 We hereby grant to you a personal, non-exclusive, non-transferable right to use the relevant software, for the sole purpose of using/playing products on the Mobile devices and all other media/electronic platforms, in accordance with the following provisions:


    (a) You are not permitted to:


    (i) install or load the software onto a server or other networked device or take other steps to make the software available via any form of "bulletin board", online service or remote dial-in or network to any other person;


    (ii) sub-license, assign, rent, lease, loan, transfer or copy (except as expressly provided elsewhere in these terms and conditions) your license to use the software or make or distribute copies of the software;


    (iii) enter, access or attempt to enter or access or otherwise bypass the Company's security system or interfere in any way (including but not limited to, robots and similar devices) with the relevant products or the Mobile service, and all other media/electronic platforms any changes to the software and/or any features or components thereof; or


    (iv) copy or translate any user documentation provided 'online' or in electronic format.


    In addition, and except to the minimum extent permitted by applicable law in relation to computer programs (including, the purposes expressly permitted as per the Kenya Information & Communication Act (CAP 411A) of the Laws of Kenya or any law replacing/repealing and or amending the said laws and any other relevant law) you are not permitted to:


    (v) translate, reverse engineer, decompile, disassemble, modify, create derivative works based on, or otherwise modify the software; or


    (vi) reverse engineer, decompile, disassemble, modify, adapt, translate, make any attempt to discover the source code of the software or to create derivative works based on the whole or on any part of the software.


    (b) You do not own the software. The software is owned and is the exclusive property of the Company or a third party software provider company (the "Software Provider"). Any software and accompanying documentation which have been licensed to the Company are proprietary products of the Software Provider and protected throughout the world by copyright law. Your use of the software does not give you ownership of any intellectual property rights in the software.


    (c) The software is provided "as is" without any warranties, conditions, undertakings or representations, express or implied, statutory or otherwise. The Company hereby excludes all implied terms, conditions and warranties (including any of merchantability, satisfactory quality and fitness for any particular purpose). The Company does not warrant that:


    (i) the software will meet your requirements;

    (ii) the software will not infringe any third party's intellectual property rights;


    (iii) the operation of the software will be error free or uninterrupted;


    (iv) any defects in the software will be corrected; or


    (v) the software or the servers are virus-free.


    (d) In the event of communications or system errors occurring in connection with the settlement of accounts or other features or components of the software, neither the Company nor the Software Provider will have any liability to you or to any third party in respect of such errors. The Company reserves the right in the event of such errors to remove all relevant products from the Mobile service, Website and all other media/ electronic platforms and take any other action to correct such errors.


    (e) You hereby acknowledge that how you use the software is outside of the Company's control. Accordingly, you load and use the software at your own risk. The Company will not have any liability to you or to any third party in respect of your receipt of and/or use of the software.


    (f) The software may include confidential information which is secret and valuable to the Software Provider and/or the Company. You are not entitled to use or disclose that confidential information other than strictly in accordance with these Terms and Conditions.


    8.10.5.3 While the Company endeavors to ensure that the Mobile service, Website and all other media/electronic platforms, are available 24 hours a day, the Company shall not be liable if for any reason the Mobile service, Website and all other media/electronic platforms are unavailable at any time or for any period. We reserve the right to make changes or corrections to or to alter, suspend or discontinue any aspect of the content or services or products available through it, including your access to it.


    8.10.5.4 You must not misuse the Mobile service, Website and all other media/ electronic platforms by introducing viruses, Trojans, worms, logic bombs or other material which is malicious or technologically harmful. In particular, you must not access without authority, interfere with, damage or disrupt the Mobile service, Website and all other media/electronic platforms, or any part of it; any equipment or network on which the data is stored; any software used in connection with the provision of the Mobile service, Website and all other media/electronic platforms; or any equipment, software, owned or used by a third party. You must not attack our Mobile service, Website and all other media/electronic platforms, via a denial-of-service attack. We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of software or to your downloading of any material posted on it, or on any Mobile service, Website and all other media/electronic platforms, linked to it.


    9. THIRD PARTY CONTENT

    9.1The Company receives feeds, commentaries and content from a number of suppliers. Certain third party product providers may require you to agree to additional terms and conditions governing the use of their feeds, commentaries and content. If you do not accept the relevant third party terms and conditions, do not use the relevant feeds, commentaries or content.


    9.2The Company does not accept any liability in respect to any third party feeds, commentaries and content.


    9.3The Company does not allow any employee or anyone else in any way connected to an employee or anyone otherwise connected to a third party service provider (to be determined in the Company's absolute discretion) to bet/wager on any market or event where the third party service provider is providing a service to the Company. The Company will void any bet/wager where it determines in its absolute discretion that such betting/wagering has taken place.


    9.4Where the Mobile service, Website and all other media/electronic platforms, contains links to third party resources, these links are provided for your information only. The Company has no control over the content of these sites or resources, and accepts no liability for them or for any loss or damage that may arise from the customer/participant use of them. The inclusion of a link to a third party does not constitute an endorsement of that third party's product or services (if applicable).



    10. INTELLECTUAL PROPERTY RIGHTS

    10.1 The contents of the Mobile service, Website and all other media/ electronic platforms, and all other media/electronic platforms owned by the company are protected by international copyright laws and other intellectual property rights. The owner of these rights is the Company, its affiliates or other third party licensors.


    10.2 All product and company names and logos mentioned on the Mobile service, Website and all other media/electronic platforms are the trademarks, service marks or trading names of their respective owners, including the Company.


    10.3 Except to the extent required to use a product for the purpose of placing bets or wagers, no part of the Website may be reproduced or stored, modified, copied, republished, uploaded, posted, transmitted or distributed, by any means or in any manner, or included in any other website or in any public or private electronic retrieval system or service including text, graphics, video, messages, code and/or software without our express prior written consent.


    10.4 If you make use of a feature that allows you to upload material, information, comments, postings or other content to the Mobile service, Website and all other media/electronic platforms ("User Content"), then the User Content will be considered to be non-confidential and non-proprietary and the Company has the right to use, copy, distribute and disclose to third parties any User Content for any purpose. The Company also has the right to disclose your identity to any third party who is claiming that any User Content posted or uploaded by you to the Mobile service, Website and all other media/electronic platforms, constitutes a violation of their intellectual property rights or of their right to privacy. The Company has the right to remove, amend or edit any User Content you make on the Mobile service, Website and all other media/electronic platforms.


    10.5 Any commercial use or exploitation of the Website or its content is strictly prohibited. These Terms and Conditions, the Privacy Policy, the Rules and any document expressly referred to in them and any guidelines or rules posted on the Website constitute the entire agreement and understanding of the parties and supersede any previous agreement between the parties relating to their subject matter. You acknowledge and agree that in entering into and agreeing to these Terms and Conditions, the Privacy Policy, the Rules and any document expressly referred to in them and any guidelines or rules posted on the Mobile service, Website and all other media/electronic platforms, you do not rely on, and shall have no remedy in respect of, any statement, representation, warranty, understanding, a promise or assurance (whether negligently or innocently made) of any person (whether party to this agreement or not) other than as expressly set out therein. Nothing in this clause shall operate to limit or exclude any liability for fraud or fraudulent misrepresentation.



    11. FINANCIAL INSTITUTION

    11.1 No interest

    You agree that to not in any way treat the Company as a financial institution. Chezacash is not a financial institution and thus any deposits made into your account are not due any interest payments on the deposit(s) whatsoever.

    11.2 No legal or tax advice

    Chezacash does not provide advice regarding tax and/or legal matters. Customers/participant who wish to obtain advice regarding tax and legal matters are advised to contact appropriate advisors.

    11.3 No arbitrage

    You are strictly prohibited from utilizing Chezacash and its systems to facilitate arbitrage through Currency Exchange transactions. This includes using the Company as an intermediary to transfer funds, unused or used, from one source to another one with or without ill intentions. Where Chezacash deems that you have deliberately used the systems for financial gain through arbitrage, any gains will be forfeited and deducted from your balance without warning or notification. The Company reserves the right to close your account and/or seize any available funds available in the account in case of an occurrence of any of the above events.


    11.4 Anti-Money Laundering

    11.4.1 The Company shall not be used to carry out any illegal activities by participants and all players shall adhere to the severest discipline and moral turpitude in their dealings with the company and shall enhance the company ability to adhere to the provisions of The Proceeds of Crime and Anti-Money Laundering Act No. 9 of 2009 of Kenya and as it shall be amended from time to time and all other enabling laws and conventions.

    11.4.2 The Company will subject all transactions to serious scrutiny to prevent money laundering and other illegal activities. Customers are strictly prohibited from using Chezacash and its systems to facilitate any type of illegal money transfer. You must not use the Website for any unlawful or fraudulent activity or prohibited transaction (including but not limited to money laundering).

    11.4.3 If you become aware of any suspicious activity relating to individual(s), participants, players, officials or of any correctness or malfunctioning of the Games, its software or appliances, you must report such activity or inactivity to the Company immediately. In addition Chezacash shall be entitled to inform the relevant authorities, other online service providers, banks, credit card companies, electronic payment providers or other financial institution of any suspected unlawful, fraudulent or improper activity. You will cooperate fully with any Cheza cash’s investigation into such activity.

    11.4.4 Suspicious transactions will be reported to the relevant Authorities and where the company suffers pecuniary loss or injury to its person or reputation, all legal means will be employed to restore such injuries at the risk of the perpetrator.

    11.4.5 The Company may suspend, block or close your account and withhold funds if so required by the Proceeds of Crime and Anti-Money Laundering Act No. 9 of 2009 or any relevant legislation or as demanded by the authorities.

    11.4.6 If the Company suspects that you may be engaging in, or have engaged in fraudulent, unlawful or improper activity, including, money laundering activities or any conduct which violates these Terms and Conditions, your access to Chezacash account may be terminated immediately, by blocking your account or confiscating winnings achieved through the above mentioned activities. If your account is terminated or blocked under such circumstances, Chezacash is under no obligation to refund you any money that may be in your account.


    12. OTHERS

    12.1 ACCEPTED CURRENCY


    12.1.1. The betting service by Cheza cash is available in Kenyan Shilling (KES) only.


    12.1.2 All account transactions are performed in Kenya Shillings. No interest is paid on any funds, irrespective of the amount held in your account or any delay in remitting funds in your account for any reason.


    12.2 LINKING TO OUR WEBSITE AND FROM OUR WEBSITE


    12.2.1. The Customer may link to our home page, provided he does so in a website owned by him/her, and in a way that is fair and legal and does not damage our reputation or take advantage of it. Links may not be established in such a way as to suggest any form of association, approval, sponsorship or endorsement on our part without our express written consent.


    12.2.2 Where our Website contains links to other websites and resources provided by our partners or other third parties, these links are provided for information only and we do not make any representations regarding the accuracy and reliability of contents available on such third party websites. We have no control over the contents of those websites and therefore accept no responsibility for them or for any loss or damage that may arise from their utilization.

    12.2.3. Cheza cash shall not be liable in contract, tort, negligence, or otherwise, for any loss or damage arising from or in any way connected with your use of any link contained on the Website. We are not responsible for the content contained on any Internet site linked to from the Websites or via the Services.


    12.3. TAX


    12.3.1. Declaration and payment of any and all applicable taxes and fees in connection with any winnings awarded to you and any other payments to you are your sole responsibility. Winnings cannot be transferred, substituted, or redeemed for any other consideration.


    12.3.2. You are solely responsible for any applicable taxes on any prizes and/or winnings that you collect from Cheza cash.


    12.4 SUSPENSION AND CLOSURE


    12.4.1 In the event that you breach any of these Terms and Conditions, we reserve the right, at any time, without prior warning, notification or compensation, and without prejudice to any subsequent legal proceedings which may be taken, to suspend or close your Account, to deny access to all or part of our Services, particularly to refuse to accept any bets or transactions, or to withdraw promotional offers pending investigation and/or the conclusion of any legal proceedings. Any positive balance existing in your Account pending investigation and/or following the conclusion of any legal proceedings may be used on account of any damages or sums owed by you to us.


    12.5 TERMINATION


    12.5.1. Either we or you are entitled to terminate this Agreement at any time. Closure of your Cheza cash Account represents termination of this Agreement. In the event of any re-activation or re-opening of your Account by us, these Terms and Conditions will again govern your access to and use of our service.


    12.5.2 In the event of termination by us:


    12.5.2.1 We reserve the right prior to accepting any bet, temporarily to suspend or permanently to terminate, the provision of betting services to a Customer without providing any reason.


    12.5.2.2 We reserve the right to close your Cheza cash Account with immediate effect and, on reasonable suspicion that you have committed, or have assisted someone else to commit, any fraud or breach of these Terms and Conditions or other illegal act, we reserve the right not to refund to you any balance on your Account at the time of termination.


    12.5.2.3 Cheza cash reserves the right to cancel your account for any reason whatsoever at any time without notifying you. Any balance in your account at the time of such a cancellation will be credited to your credit/debit card. We also reserve the right, at our sole discretion, to void any winnings and confiscate any balance in your Cheza cash account in any of the following circumstances:


    (i) If you have more than one active account at Cheza cash;
    (ii) If the name registered on your Cheza cash account does not match the credit/debit card, financial/bank account and/or Mobile Money used to make deposits on the said Cheza cash account;
    (iii) If you participate in a promotion and submit a withdrawal before fulfilling the requirements of that particular promotion;
    (iv) If you provide incorrect or misleading information while registering a Cheza cash account;
    (v) If you are not of legal age to gamble;
    (vi) If you have allowed or permitted (intentionally or unintentionally) someone else to Participate using your Cheza cash account;
    (vii) If you have played in a professional capacity, or in tandem with other Customer(s) as part of a club, group, etc., or placed bets or wagers in a coordinated manner with other Customer(s) involving the same (or materially the same) selections; in this instance we further reserve the right, at our sole discretion, to restrict the total maximum pay out for the combined total of any such bets, to the equivalent of the Maximum Payout Limits permitted for a single Customer.(viii) If you have “charged back” any of the deposits made with your credit/debit card on your Cheza cash account;
    (ix) If you are found colluding, cheating, money laundering or undertaking any kind of fraudulent activity at Cheza cash;
    (x) If it is determined by Cheza cash that you have employed or made use of a system (including machines, computers, software or other automated systems such as bots etc) designed specifically to defeat the gaming system or Cheza cash;
    (xi) If you use our Website, Software or your account in bad faith;
    (xii) If you make statements that are sexually explicit or offensive while using our chat facility, this includes expressions of bigotry, racism, hatred or profanity;or
    (xiii) If Cheza cash should become aware that you have played at any other Sports Book under any of the circumstances set out at (i) to (xii) above.


    12.5.3 The Company reserves the right to terminate the relationship between the Company and any of its players at any time which decision is purely at its discretion. The Company also reserves the right to close or suspend your account at any time and for any reason. Without limiting the preceding sentence, the company shall be entitled to close or suspend your account if:


    (a) you become bankrupt;


    (b) the Company considers that you have used the services/products/platforms in a fraudulent manner or for illegal and/or unlawful or improper purposes;

    (c) the Company considers that you have used the services/products/platforms in an unfair manner or have deliberately cheated or taken unfair advantage of the Company or any of its customers;

    (d) the Company is requested to do so by the police, any regulatory authority or court; or

    (e) the Company considers that any of the events referred to in (a) to (c) above may have occurred or are likely to occur.


    12.5.4 In the event of termination by you:

    12.5.4.1 This service is not a subscription service. The customer can opt out by writing to us on

    [email protected]nullchezacash.com our customer support address where all accounts with Cheza cash will be closed.


    12.5.4.2 If by any chance, your account reflects a negative balance, such balance shall fall immediately due and payable to the Company, and your account will not be suspended until the relevant amount owed to the Company is paid in full.


    12.5.5 Unless and until your Cheza cash Account is closed by either us or you as specified above, your Account shall not be closed.


    12.5.6 Your account shall be declared 'dormant' after a period of 6 months of inactivity and shall automatically be deactivated.


    12.5.7 A dormant account is an account that has not been accessed for 30 months, that has a legal registration with or without money balance. Once your account becomes dormant the Company, in accordance with the applicable law, shall close your account and transfer your remaining account balance to a dedicated Company corporate account.


    12.6. INDEMNITY


    12.6.1. You accept to fully defend and indemnify us (including for reasonable legal expenses), our representatives, directors, officers, agents and affiliates, our ultimate parent and parent companies, employees and any of our subsidiaries against any and all costs, expenses, liabilities and damages, (whether direct, indirect, special, consequential, exemplary or punitive or other) arising from any Participation by you, including without limitation:

    (i) Visiting, use or re-use of Website;
    (ii) Use or re-use of the Website by means of telecommunication services;
    (iii) Use or re-use of any materials at, or obtained from, the Website or any other source whatsoever;
    (iv) Entry to, or use or re-use of the Website server;
    (v) Facilitating or making a deposit into your account at Cheza cash;
    (vi) Wagering or gaming at Cheza cash through any delivery mechanism offered;
    (vii) Acceptance and use of any win or prize at or from Cheza cash; and
    (viii) Use or re-use of Cheza cash Software, by any means or through any medium.



    12.7. LIMITATION OF LIABILITY


    12.7.1 In no circumstances whatsoever shall we, our directors, agents, officers, shareholders, employees, affiliates, our ultimate parent and parent companies and any of our subsidiaries be liable to you in contract, tort, negligence or otherwise, for any loss or damage howsoever arising from any cause, whether direct or indirect, or for any amounts (even where we have been notified by you of the possibility of such loss or damage).


    12.7.2 In the event of Force Majeure, Cheza cash shall not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under the gaming contract that is caused by events outside our reasonable control.


    12.7.3 Cheza cash is not responsible for any consequences resulting from major incidents such as any strike, terrorist activities, political crisis, war, natural catastrophe,saturation of the telecommunication networks, cyber-attacks, hacking and etc., which could lead to a total or partial access reduction to its services, loss of data by itself or by other contracted independent service providers on whom the Company will wholly or partially be reliant on to deliver the services.


    12.7.4 Nothing in these Terms and Conditions shall limit or exclude any liability of the company for:


    (a) death or personal injury caused by its negligence, or the negligence of its employees, agents or subcontractors;


    (b) fraud or fraudulent misrepresentation;


    12.8. NO AGENCY


    Nothing in these Terms and Conditions shall be construed as creating any agency, partnership, trust arrangement, fiduciary relationship or any other form of joint enterprise between you, (the Customer/Player) and us.



    12.9. CUSTOMER SERVICE, COMPLAINTS AND SUGGESTIONS


    12.9.1. You may contact us at any time should you have questions or need assistance. To provide a better service and for your protection, telephone conversations may be recorded and/or monitored by designated staff.


    12.9.2. We will not tolerate any derogatory, abusive or violent behaviour by you to any of our employees. Should you behave in any such manner (to be determined solely by us), we reserve the right to suspend and/or close your Account, and/or take any other measures as deemed appropriate.


    12.9.3. If you have any complaints, claim or dispute arising from a past or current transaction, please contact our Customer Service through:

    [email protected]nullchezacash.com; Telephone 0709978000; Instagram @ChezaCash; Facebook ChezaCash or [email protected] . We will use our best efforts to resolve a reported matter promptly.


    12.9.4 No complaints with regard to the acceptance, settlement or resettlement of a bet will be heard by us if they are not raised through our Customer Services within 30 days from the event occurrence which the bet related to occurred.




    12.10. LANGUAGE


    The English language version of these Terms and Conditions and of any content on the Website will prevail over any other language version which we may issue from time to time.




    12.11. GOVERNING LAW AND PLACE OF JURISDICTION


    12.11.1. This Agreement is governed by the laws of Kenya (regardless of the player's country of domicile), whose courts shall have exclusive jurisdiction to settle any dispute arising out of or in connection with these Terms and Conditions. We cannot accept responsibility under the laws of any other jurisdiction. Notwithstanding the foregoing, the Company shall be entitled to bring a claim against a customer in the court of the customer's country of domicile.


    12.11.2. Any bet placed by the Customer shall be governed by the applicable provisions of the Betting, Lotteries and Gaming Act and any Regulations and Rules made in terms thereof, as amended from time to time. It shall be the responsibility of the Customer to ensure that he/she is aware of these provisions.


    12.11.3. The betting contract, as well as any other legal relationship between the Customer and the Company, for every circumstance not regulated by the Terms and Conditions, is subject to Kenyan laws.


    12.11.4. If the Customer places of a bet from a location falling outside Kenya, such bet shall be subject to all appropriate exchange control regulations and the laws of the foreign jurisdiction from which such communication originates and it shall be the responsibility of the Customer to ensure full compliance with same. Cheza cash makes no warranties and shall not be liable to the Customer if it is not able to remit any monies held by it to any account held by the Customer in a foreign jurisdiction.


    12.12. ENTIRE AGREEMENT


    The terms and conditions contained herein are comprehensive and represent the complete, final and exclusive agreement between you the customer/paticipant and Cheza cash and supersede and merge all prior agreements, representations and understandings between You and Cheza cash with regards to Participation at Cheza cash. In case of any conflict between these Terms and Conditions and all prior agreements, representations and understandings, these Terms and Conditions will prevail. Cheza cash reserves the right to amend these Terms and Conditions, or implement or amend any procedures, at any time without prior notice to you. Such amendments will be implemented at the discretion of Management and put into immediate effect.


    12.13. PALPABLE ERRORS


    12.13.1 Some circumstances may arise where a bet is confirmed, or a payment is performed, by us in error. The following is a non-exhaustive list of such circumstances:


    1. Whenever the prices/spreads/terms offered by Cheza cash are significantly dissimilar from those available in the general market,

    2. Whenever the prices/spreads/terms offered at the time the bet is placed are clearly wrong given the probability of the forecast occurring,

    3. Whenever a bet has been erroneously accepted on a market which should have been suspended or removed,

    4. Where a bet containing incompatible events is accidentally accepted, because of human or technical error,

    5. Whenever a settlement error is made while computing or crediting the amount of winnings,

    6. Any other situation that may be referred to as an error.

    In all these cases Cheza cash reserves the right to cancel all the bets accepted containing such an error, or to correct the mistake made re-settling all the bets at the correct prices/spreads/terms that should have been available at the time that the bet was placed in the absence of the error.


    12.13.2. The Customer has an obligation to inform Cheza cash as soon as possible of any amount wrongly credited on his/her account. If any sum is erroneously credited to the client's account all subsequent bets directly or indirectly arising from this mistake shall be cancelled. Cheza cash may at any time set off any positive balance resulting from the erroneous operation, as well as cancel possible bets or transactions made with the erroneously credited funds.


    12.13.3. Neither we (including our employees or agents) nor our partners or suppliers are liable for any loss resulting from any error made. Bets placed in order to cover flawed bets will stand valid if not impaired by errors.


    12.13.4. In the event that, due to technical problems, the printed version of a document or of a coupon differs from the web version, the latter shall prevail.


    12.13.5. In the event of any dispute the Customer/participant agrees that the records of our server shall act as the final authority in determining the outcome of any claim.


    12.14. AVAILABILITY OF OFFERS


    12.14.1 Eligibility


    All offers are limited to one person per family, household address, e-mail address, telephone number, same payment account number (e.g. debit or credit card, etc), and shared computer, eg. school, public library or workplace. All Cheza cash offers are intended for recreational customers/participant and Cheza cash may, in our sole discretion, limit the eligibility of customers/ participant to Participate in any given promotion. We reserve the right to withdraw the availability of any offer or all offers to any customer/participant.


    12.14.2 Offer recall


    Cheza cash reserves the right to reclaim all bonuses awarded and/or any winnings accrued if a customer/ participant is found to be tampering with or abusing any aspect of a Cheza cash promotion. Where there is evidence of a series of bets placed by a customer/ participant and/or group of customers/ participant which, as a result of enhanced payments through promotional offers, results in guaranteed customer/ participant profits irrespective of outcome, Cheza cash reserves the right to ignore the bonus element of such offers and settle bets at the correct odds. Cheza cash further reserves the right to ask any customer to provide sufficient documentation for us to be fully satisfied as to the customer’s identity prior to us crediting any bonus, free bet or offer to their account.


    12.15. IRREGULAR PLAY


    Before any withdrawals are processed, your Participation will be reviewed for any irregular betting patterns. In the interests of fair gaming; equal, zero or low margin bets or hedge betting, shall all be considered irregular gaming for bonus play through requirement purposes. Other examples of irregular betting include, but are not limited to, placing single bets equal to or in excess of, 30% or more of the value of the bonus credited to your account before the wagering requirements for that bonus have been met. Should Cheza cash deem that you have indulged in irregular game play, we reserve the right to withhold any withdrawals and/or to confiscate all of your winnings.




    12.16. FINAL DECISION


    In the event of a discrepancy between the result showing on your software and the Cheza cash server software, the result showing on the Cheza cash server software shall be the official and governing result.


    12.17. ERRORS


    12.17.1 The Company will not be liable for any errors in respect of bets or wagers including where:


    (i) the Company has incorrectly stated the relevant odds/spreads/handicap/totals;


    (ii) the Company continues to accept bets or wagers on closed or suspended markets;


    (iii) the Company incorrectly calculates or pays a settlement amount; or


    (iv) any error occurs in a random number generator or pay tables included, incorporated or used in any game or product.


    12.17.2 Incorrect Price - Prior to the start of an event, In-Play or after the event, where an Obvious Error is identified any open bets will stand and be settled at the Company revised price. Where there is sufficient time before the start of an event, the Company will endeavor to contact the customer/participant and may in our absolute discretion allow the option of cancelling the bet.


    12.17.3 Incorrect Count/Line/Spread/Handicap/Total -Prior to the start of an event, In-Play or after the event, where an Obvious Error is identified any open bets will stand and be settled at the count, line, spread, handicap or total taken at the Company revised price except for the following situations:


    (i) where a revised price is deemed less than 1/1000 then bets will be void.


    (ii) any bet placed on a count, line, spread, handicap or total where the outcome is already known when the bet was placed will be void.


    12.17.4 Where there is sufficient time before the start of an event, the Company will endeavour to contact the customer/ participant and may in our absolute discretion allow the option of cancelling the bet.


    12.17.5 Incorrect Fixture - Where the wrong player or team is quoted within a fixture name all bets will be void. Such determination shall be in the Company's absolute discretion.


    12.17.6 Wrong customer/Participant - If a wrong participant is quoted for any match or event, bets placed on that cutomer/participant will be void; other participants may also be void. Such determination shall be in the Company's absolute discretion.


    12.17.7 Late Bets - If for any reason a pre-event bet is inadvertently accepted after a match or event has commenced, bets will be settled as follows:


    (a) If the event and market is covered In-Play then bets will stand at the revised price at the time the bet was placed (where a revised price is deemed less than 1/1000 then bets will be void), unless the outcome is already known in which case such bets will be void.


    (b) If the event or market is not covered In-Play then the bet will stand as long as the selected participant or team has not gained a material advantage (e.g. a score, sending off for the other team etc). Where a material advantage has been gained the Company reserve the right to void the bet, win or lose. Any bet placed where the outcome is already known, including In-Play, will be made void.




    12.18. ADDITIONAL TERMS


    Each of the below additional Terms must also be read in tandem to the aforementioned General Terms and Conditions.




    12.18.1 The Company actively monitors traffic to and from the Mobile devices, Website and all other media/electronic platforms. The Company reserves the right in its sole discretion to block access where evidence indicative of automated or robotic activity is found.


    12.18.2 The Company reserves the right to restrict access to all or certain parts of the Mobile service, Website and all other media/electronic platforms in respect of certain jurisdictions.


    12.18.3 The Company may alter or amend the products offered via the Mobile service, Website and all other media/electronic platforms at any time and for any reason.


    12.18.4 From time to time, all or part of the Mobile service, Website and all other media/electronic platforms may be unavailable for offering their respective services. Should that happen (unavailability) the Company shall not be liable for any loss or damage that the customer/participant may suffer.




    12.19. EXPLANATION OF TERMS AND CONDITIONS


    We consider these Terms and Conditions to be fair. Should you need any advice regarding these or any other part of our service, please contact Customer Service through the following address:


    [email protected]nullchezacash.com; Telephone 0709978000; [email protected]; Facebook ChezaCash or [email protected] .


    Please note that all correspondence and telephone calls may be recorded.


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